We have now completed our analysis of the pereception of “traditional” high street banks vs new “Challenger” banks. We analysed social media from October 2018 to January 2019 for the “Traditional” banks NatWest and Lloyds, and “Challenger banks” Monzo and Revolut to understand how they were perceived, how it differed, and what lessons could[…]

Retail banking in the UK is supposed to be undergoing a transformation. With relatively limited choice & competition between the main incumbent players, the Government is keen to encourage a new breed of banks, the so called “Challenger Banks”. We used our DataSwarm system to understand the difference in customer perception and usage between the[…]